GPS CENTRAL RETURN AUTHORIZATION REQUEST

A Return Merchandise Authorization (RMA) number must be obtained by email BEFORE you return any item to GPS Central and within 15 days of the original product ship date. Please see below for conditions applying to Customer Satisfaction and Defective Item returns.

HOLIDAY RETURNS
Gifts purchased between now and December 24th, 2011 maybe returned or exchanged until January 31st, 2012. When purchasing a gift online, please make a note in the FEEDBACK & COMMENTS  section that it is a gift and if you need a gift receipt included with your order. To return/exchange items, an RMA number must be requested via email.

If you are looking to cancel your Bluefox device, please follow the instructions found here

Please send email containing the following information to sales@gpscentral.ca

Your full name: ____________________________________

Contact Phone Number: ____________________

GPS Central Receipt Number: ________________

Shipping Date: _________________

Item: _______________________________

Serial Number (for GPS units): ___________

Detailed Reason for Return Request: __________________________________________________

________________________________________________________________________________

An RMA number will be sent to you by return email if your return is approved. This RMA number must appear clearly on the shipping package, and on a copy of your receipt enclosed with the return.

Please address returns to:
GPS Central Returns
RMA# <enter your RMA number here>
#8, 711 - 48 Ave SE
Calgary AB T2G 4X2

Customer Satisfaction Returns:
• Certain items (except special order and clearance items, opened software, videos or DVD's, or GPS models that include software as part of the factory package) may be returned for full credit or exchange within 15 days of the ship date of the product if returned to us in as new condition. A restocking fee of up to 15% may apply if the item is not returned in completely as new condition.
• We reserve the right to refuse a return on any product that does not meet these requirements. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. For a full refund to apply the item itself (with all data purged from GPS units), all packaging, manuals and original accessories must not be marked or damaged in any way.
• Items that are not in as-new condition will be charged a 15% restocking fee.
• You MUST contact us by email for a Return Authorization Number within 15 days of the ship date of the product (see above for information required with an RMA request).
• Any Customer Satisfaction refund will not include shipping charges, and you are responsible for return shipping charges.
• The Customer Satisfaction Return Period is extended to January 15th for personal retail gift purchases made between November 12th and December 24th.
• Once we receive an item returned under the terms of our Customer Satisfaction Return Policy, we will issue a refund within 14 days to the original credit card, or by cheque if payment was not made by credit card.Shipping and Handling Fees are not refundable unless an order has been incorrectly shipped by GPS Central.

Defective Returns:
• Items which are found to be defective within 15 days of the shipment date may be returned to us for replacement (same item only). After 15 days, the terms of the manufacturer's warranty apply and you must deal directly with the manufacturer for warranty issues (see Warranty Policy.)
• You MUST contact us by email for a Return Authorization Number (see above for information required with an RMA request).
• Shipping costs for defective items are shared: you pay return shipping costs to GPS Central and we pay for shipment of a replacement item to you by either Expedited Parcel or Xpresspost (at our option). If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.
Deferred replacement:
The replacement for a defective item can be sent to you at no charge by either Expedited Parcel or Xpresspost when we receive the returned item.
Immediate Replacement:
If you prefer, we can send you a replacement immediately (subject to availability). Immediate replacement would require us to charge your credit card and then issue a refund upon receipt of the defective item. For most efficient processing, please submit a complete online order for the replacement item, selecting whichever shipping method you prefer, and note the RMA number you have been issued with in the Comments field at the end of the Order Form. Replacements for defective items are normally shipped at our expense by Expedited Parcel or Xpresspost; for Immediate Replacements this cost of return shipping will be refunded to you along with the credit for the returned item. If you have upgraded the shipping method for an Immediate Replacement, the difference between Expedited Parcel/Xpresspost will not be refunded; shipping charges will not be refunded if additional items have been ordered at the same time.