STORE POLICIES & INFORMATION

PRICE AND CUSTOMER SERVICE POLICY

Service: Our aim is to provide the highest quality GPS shopping service available within Canada, and to treat customers and competitors alike with respect, honesty and good humour. Whether your priority is competitive prices, exceptional customer service, extensive product knowledge, a wide range of products in stock, a realistic return policy or fast and reasonably priced shipping, we will do our best to provide it all from one proudly Canadian location.

Stock: We carry a wide range of recreational and marine products and accessories IN STOCK for rapid shipment, and can quickly import many special order items.

ORDERING METHODS

You can place an order with GPS Central online using our secure checkout, by phone, fax or email, or you can call at our Calgary office to purchase directly. How do I order?

GST or HST in participating provinces must be added to all orders. GST is not charged on orders shipped outside Canada.

1. Online Orders with Credit Card or PayPal.

2. Telephone Orders: Please call our Order Desk at 1-800-585-9331 with your order information.

3. Fax Orders: If you prefer to place an order by fax, please send your requirements (Quantity, Part Number, Description, and Shipping Method) to 1-403-239-1408 along with your name, contact phone number, credit card details (card number, expiry date, and billing address) or other payment information, shipping address and phone number (if different), and email address if available. Receipt of faxed orders will be acknowledged by phone or email.

4. Mail Orders: If ordering by mail is your preference, send your requirements (Quantity, Part Number, Description and Shipping Method) to GPS Central, #8, 711 - 48 Ave SE, Calgary AB T2G 4X2. Please include your name, contact phone number, credit card details (card number, expiry date, and billing address) or other payment information, shipping address and phone number (if different), and email address if available. Receipt of mailed orders will be acknowledged by phone or email.

5. Visit our Calgary store: Although a large part of our business is conducted on the internet, you are welcome at our Calgary retail store at #8, 711 - 48 Ave SE (on the southeast corner of Blackfoot Tr and 46 Ave SE). We have many models available for hands-on use to help you with your choice, and a huge range of accessories. The prices we charge in store are the same as our internet prices. Pre-paid orders can be collected at any time during normal business hours. Let us know when you plan to pick up your order so we can have it ready.

PAYMENT METHODS

We accept VISA, MasterCard, PayPal, money orders/bank drafts, wire transfer and RBC direct deposit for payment from within Canada and USA. Wire transfers are routinely accepted for international orders. Cash and Interac payments are also accepted at our Calgary office. Purchase orders may be accepted from Government Departments and select other organisations at our option. VISA and MasterCard payment in US dollars can also be accepted if you prefer. Please email or phone us if you have questions about ordering, shipping and payment from outside Canada.

PAYMENT BY CREDIT CARD:
Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you) when you order. Incorrect information will cause a delay in processing your order. We may use this billing address information to verify the credit card information you provide and to receive a transaction authorization approval. Additional verification may be required for credit card orders charged to international credit cards or shipped to an address other than your billing address. A valid signature on file may be required before shipment. Credit card orders are billed to the credit card only when the order is ready for shipment. All orders are manually reviewed and GPS Central reserves the right to refuse suspicious credit card transactions or those for which we experience difficulty obtaining bank authorization. Payment by money order, bank draft or wire transfer may be accepted in lieu in these cases.

As part of our order processing and for our mutual protection, GPS Central verifies your billing & shipping addresses with your credit card provider. Please be advised, if either of the addresses you provided are not on file with your credit card provider it may delay processing your order.

PAYMENT BY MONEY ORDER OR BANK DRAFT:
Please make payable to GPS Central and mail your payment to:
                 GPS Central
                 #8, 711 - 48 Ave SE
                 Calgary AB T2G 4X2

PAYMENT BY RBC DIRECT DEPOSIT:
Payment may be made by direct deposit at any Royal Bank branch. Once the product and shipping total on your order has been confirmed via email, this total and our bank account details will be faxed or emailed to you.

PAYMENT BY WIRE TRANSFER:
You may also wire transfer funds to our bank. Once the product and shipping total on your order has been calculated, this total will be faxed or emailed to you so you can arrange the transfer of funds into our account. There is an additional fee of $15 CDN for all non-RBC wire transfers (this fee is charged to us by the bank). You will be notified of our bank account number and routing number at the time your order is confirmed.

PAYMENT BY CASH OR INTERAC:
When you visit our Calgary office you have the options of paying by cash or Interac.

PURCHASE ORDERS:
Purchase orders are accepted from Federal & Provincial Government Departments, Educational & other institutions as well as from some businesses, subject to credit approval. GPS Central Wholesale Division handles sales to resellers.

SHIPPING METHODS CANADA

Canada-wide, we offer a choice of FedEx and Canada Post shipping services from Calgary, Alberta, and are able to accommodate special shipping requirements. The flat rates cover shipping, packaging, handling, and insurance for orders including a SINGLE receiver and/or accessories. We reserve the right to reduce shipping costs for orders with low total weight, or to increase shipping costs for orders with excessive weight, which exceed dimensional weight levels, or which are being sent to remote areas where shipping rates are higher than normal. All shipments we send with a item value of above $100 require a signature on delivery.

See Shipping for more information.

INTERNATIONAL ORDERS

• GPS Central reserves the right to refuse credit card sales and shipments to certain countries. Orders are not normally accepted from countries which do not appear in the country list of our shopping cart.
• At present, we routinely do not accept credit cards for international orders due to address verification requirements.
• Payment may be made via PayPal or wire transfer.
• Payment may be made by wire transfer to our bank. Once the product and shipping total on your order has been calculated, this total will be faxed or e-mailed to you so you can arrange the transfer of funds into our account. There is an additional fee of $15 CDN for non-RBC wire transfers (this fee is charged to us by the bank). You will be notified of our bank account number and routing number at the time your order is confirmed.
• The actual charged rate may depend on the size, weight and value of your order.
• By selecting an international shipping method you acknowledge that you will accept charges for any customs, duties and taxes payable outside Canada. We suggest that you check with your local customs office for rates prior to ordering from us. If any international customs, duties or taxes are charged to us, they will automatically be charged back to your credit card.

BACKORDER POLICY

COMPLETE SHIPPING
Our goal is to ship all orders COMPLETE within 24 hours; same day is our aim if the order is received by 3:00 PM Mountain Time. Orders received after this cut-off time may be shipped the same day. After you place the order, log on to your account at any time to check its status. If your order includes an item that is not in stock, your order will be held for COMPLETE shipment as soon as the item becomes available, unless you request PARTIAL Shipping (see below).

ORDER CANCELLATION

If you need to cancel an order for any reason, please call 1-800-585-9331 or email for assistance. If your order has not already shipped we will be able to cancel it for you. If an order has already shipped we will accept a return under the terms of our Customer Satisfaction Return Policy.

WARRANTY POLICY

The GPS products that we sell are covered by a 1 year manufacturer's warranty. In most cases, if you have a functional problem with an item within 15 days of your purchase, GPS Central will replace the product for you. See Return Policy, below. After 15 days from shipment date, the terms of the manufacturer's warranty apply and you must deal directly with the manufacturer for warranty issues.

Contact your Manufacturer for expert Technical Support or advice about defective items after 15 days from your purchase date.

GPS Central also offers extended warranties. See Extended Protection Plan here

RETURN POLICY

HOLIDAY RETURNS
Gifts purchased between now and December 24th, 2011 maybe returned or exchanged until January 31st, 2012. When purchasing a gift online, please make a note in the FEEDBACK & COMMENTS  section that it is a gift and if you need a gift receipt included with your order. To return/exchange items, an RMA number must be requested via email.

RETURN PROCEDURES
• You MUST request a Return Merchandise Authorization number by email before returning any items to us (click here for RMA Request information.)
• RMA numbers are valid for 10 business days: the return must reach us within that time.
• The RMA number must appear clearly on the shipping package, and on a copy of your receipt enclosed with the return.
• Please do not use the product box itself as your shipping package.
• Please use a return shipping method which issues tracking or identification numbers and which requires a signature on delivery, so that you can be assured that the item has been received by our Returns Department.

CUSTOMER SATISFACTION
• Certain items may be returned for refund, credit or exchange within 15 days of the ship date of the product if returned to us in as new condition. Exceptions: special order, clearance and volume purchase items, opened software, opened unlock certificates, videos or DVD's, data cards, or GPS models that include software as part of the factory package.
• A restocking fee of up to 15% may apply if the item is not returned in completely as new condition.
• We reserve the right to refuse a return on any product that does not meet these requirements. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. For a full Customer Satisfaction refund to apply the item itself (with all data purged from GPS units), all packaging, manuals and original accessories must not be marked or damaged in any way.
• Products which have had the UPC bar code removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
• You must contact us by email for a Return Authorization Number (click here for Return Authorization Request information) within 15 days of the ship date of the product.
• Any Customer Satisfaction refund will not include shipping charges, and you are responsible for return shipping charges.
• The Customer Satisfaction Return Period is extended to January 31st for personal retail gift purchases made between November 1st and December 24th - for the Christmas gift season.
• Once we receive an item returned under the terms of our Customer Satisfaction Return Policy, we will issue a refund within 7 days to the original credit card, or by cheque if payment was not made by credit card.
Shipping and Handling Fees are not refundable, unless an order has been incorrectly shipped by GPS Central.

DEFECTIVE RETURNS
• Items which are found to be defective within 15 days of the shipment date may be returned to us for replacement (same item only). After 15 days, the terms of the manufacturer's warranty apply and you must deal directly with the manufacturer for warranty issues (see Warranty Policy, above.)
• You MUST contact us by email for a Return Authorization Number (click here for Return Authorization Request information) within the 15 days.
• Shipping costs for defective items are shared: you pay return shipping costs to GPS Central and we pay for shipment of a replacement item to you by either Expedited Parcel or Xpresspost (at our option). If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.
• Deferred Replacement: The replacement item can be sent to you at no charge by either Xpresspost or Expedited Parcel when we receive the defective item.
• Immediate Replacement: If you prefer, we can send you a replacement immediately (subject to availability). Immediate replacement would require us to charge your credit card and then issue a refund upon receipt of the defective item. For most efficient processing of an Immediate Replacement requirement, please submit a complete online order for the replacement item, selecting whichever shipping method you prefer, and note your RMA number in the Comments field at the end of the Order Form. Replacements for defective items are normally shipped at our expense by Expedited Parcel or Xpresspost; this cost of return shipping will be refunded to you along with the credit for the returned item. If you have upgraded the shipping method for an Immediate Replacement, the difference between Expedited Parcel/Xpresspost will not be refunded; shipping charges will not be refunded if additional items are ordered at the same time.

SOFTWARE RETURNS
Opened software cannot be returned unless defective. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE!

GPS / SOFTWARE BUNDLES
We are not able to accept for return any GPS model that includes bundled software if the software has been opened or unlocked. If the software package has been opened but the CD is unopened and the software has not been unlocked a 15% restocking fee will be charged. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE!

SPECIAL ORDER ITEMS
Returns of items which have been specially ordered for you, or volume purchases of the same item cannot be accepted.

UNLOCK CERTIFICATES
Opened Unlock Certificates cannot be returned for refund.

TERMS OF USE

Click here for GPS Central Terms of Use

PRIVACY POLICY

Click here for GPS Central Privacy Policy